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a complete job request
Site, contact, equipment and the problem — one record ready for dispatch.
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Site, contact, equipment and the problem — one record ready for dispatch.
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Approved, declined or on hold, with who decided and when.
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Urgent calls reach your on-call person with the details already collected.
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Analytics, recordings and transcripts so nothing lives only in memory.
Lakeside Foods · freezer intake
Thanks for calling. How can I help?
This is Priya from Lakeside Foods, our walk-in freezer stopped cooling.
Sorry to hear that. What’s the site address, and do you need a technician today?
42 Harbor Way, Columbus. Yes — please send someone today if you can.
Got it. I’ve recorded the freezer issue and the address for Lakeside Foods. Your team will follow up to schedule the visit.
Sample call from the live portal with example business data
The morning check. See how many calls came in, which ones need a look, and whether the phone line is connected — then open any call for the recording and full transcript.
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Inbound calls are greeted with your company information. The agent works out who is calling and what they need.
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Required fields are collected on the call — site, contact, equipment, problem — so nobody calls back to ask again.
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Read the transcript, review intake answers, and correct the record — summary, outcome, and fields collected.
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When someone needs a person, a callback, or a technician, Farita opens a job. The queue shows who needs you, what’s still owed, and the service request collected on the call.
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Usage shows the plan, minutes used, minutes left, and how many calls were inbound or outbound — so you can see the month before it runs out.
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Agent rules set what the company does, the greeting, and when a caller should reach a person. Save a draft, then publish it to the phone agent.
Farita quotes only prices you approve and promises only what you have confirmed. Diagnosis, safety, and insurance stay with your staff. Everyone else signs in to the part of the portal their role allows.
Get started with ABTech
Services, area, hours, approved prices and the company details callers should hear.
Questions to ask, what the agent may promise, and who handles urgent or unclear calls.
Point your number to the agent and work from the portal: analytics, recordings and Q&A with customers.
150 minutes
300 minutes
Extra minutes are $0.30 each. You get usage alerts, and we agree a spending limit with you.
Farita is an AI phone agent from ABTech for service businesses. It answers your calls, collects the job details your team needs, follows up on waiting quotes, and keeps every conversation in a role-based portal.
Yes. Callers hear the name you choose, along with your company information.
Yes. The agent introduces itself as an AI assistant for your business at the start of each call.
Calls are recorded and transcribed so your team can check what was said. Callers are told at the start of the call.
Diagnosis, safety questions, insurance, and any price you have not approved. Those go to your team with the details already collected.
It transfers to the person you choose, or adds the call to your callback list with a short summary.
No. You pay the monthly plan and any extra minutes, nothing else.
Book a demo with ABTech. We configure the agent for your business and you can review test calls before it answers customers.
From $149 a month. No setup fee.